Foundations
Start here: what AX is
For anyone new to AX: what the term means, the framework this site uses, and what the people who do the work actually do.
Agent experience, or AX, is how well a product works when an AI agent uses it on someone's behalf. These guides pin down what the term means here, because people use the same two words for several different things. They also set out the framework the rest of the library builds on: orient, discover, act, collaborate and learn. The last one looks at what an AX engineer does day to day. Read these first if the term is new to you, or if your team keeps using it to mean different things.
The guides, in order
What is Agent Experience?
A practical definition of AX, where the term came from, the meanings it carries, and the questions it helps a team ask.
13 min read
An Agent Experience (AX) framework
A five-part map of where agent work breaks (orient, discover, act, collaborate, learn), a four-step method, and a rubric that gives one job a profile across six tracks, each rated at one of four levels.
10 min read
Five meanings of agent experience
Product AX, coding-agent AX, contact-centre AX, real-estate and insurance AX, and delegated-job AX: who uses each, and how to tell which one a page means.
12 min read
What does an AX engineer do?
The agent experience role as public job postings and team pages describe it: the work, the skills, and how it differs from DevRel and DX.
12 min read